Return & Exchanges

We at Carmen Marc Valvo want you to be completely satisfied with your purchase. Garments may be returned in their original condition only if this form is submitted within 3 days of receipt of shipment. The Returns Department should receive merchandise within 5 business days of an authorization. If you are returning a product, a $6.95 processing fee will be deducted from your refund.

  1. Merchandise must be returned in the same condition as it was delivered to you:
    • All tags (hangs tag, sizing tag, and care tag) must be intact.
    • Altered, used, worn, or washed merchandise cannot be returned.
    • All items are inspected.
  2. Fill in the form below and submit to Customer Service.
  3. Wait to receive your Return Authorization (RA) # via email from customerservice@carmenmarcvalvo.com
  4. Package the merchandise along with a copy of your Return Authorization form.
  5. Be sure to write your assigned RA# on the outside of the box.

Ship all returns to the following address:
Carmen Marc Valvo Returns Department
c/o STATCO Warehouse
301 16th St
Jersey City, NJ 07130

Return Form

Reason for Return

All jewelry items are non-refundable.

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